I had Mike and Shawn replace my filter last September, and did a great job. Last week I had trouble with the filter not latching correctly after cleaning it. I was concerned and called and talked to Mike, who told me he was very busy , but would see what he could do, then in under an hour shawn stopped by ,and fixed the issue in 10 minutes . I really appreciated that he at least stopped by, and it was a minor issue that he fixed and showed me what was wrong, I will use Mike's pool for all my pool issues, thanks guys!!!